Last Updated: 21/11/2023
Thank you for shopping at Aiyu Lighting Co. We want you to be delighted with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund or Return:
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will provide a full refund or send a replacement product, as applicable.
1.2 Incorrect Products: If you receive the wrong product, please notify us within [Insert Number] days of receiving the item. We will arrange for the correct product to be sent or provide a refund.
2. Return Process:
2.1 Contact Us: To initiate a return, please contact our Customer Service team at support@ay-aiyu.com within [Insert Number] days of receiving your order.
2.2 Provide Information: Please provide your order number, details of the product, and the reason for the return. Attach clear photographs if the product is damaged or defective.
2.3 Authorization: Our Customer Service team will review your request and provide authorization for the return.
3. Conditions for Refund or Return:
3.1 Product Condition: Returned products must be unused, in their original packaging, and in the same condition as received.
3.2 Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error.
4. Refund Process:
4.1 Refund Method: Refunds will be issued to the original payment method used for the purchase.
4.2 Timeframe: Please allow [Insert Number] days for the refund to be processed after we receive the returned item.
5. Non-Returnable Items:
5.1 Customized Products: Products that have been customized or modified as per the customer’s request are non-returnable.
5.2 Clearance Items: Clearance or discounted items are considered final sale and are non-returnable.
6. Contact Information:
If you have any questions regarding our Refund and Returns Policy, please contact us using the information below:
Aiyu Lighting Co.
Headquarters: Zhongshan City, Guangdong Province, Benefit Square Industrial Park, Industrial Park, Building 78
Branch Office: Ancient Town, Zhongshan City, Richful International Lighting Accessories City, No. 4-2
Hotline: 4006-393-818
Phone: 0760-89858618
Website: https://ay-aiyu.com/
Email: support@ay-aiyu.com
We aim to process all returns and refunds promptly to ensure your satisfaction with our products. Thank you for choosing Aiyu Lighting Co.
